Terms of service

Who we are

Semlith Cloud and this website are provided by Aakash Pawar, an individual in India, trading as semlith ("semlith", "we", "us"). These terms are an agreement between you and us for the use of Semlith Cloud. If you use it for an organisation, you accept them on its behalf and confirm you may do so.

Dodo Payments is the merchant of record

Paid plans are sold through Dodo Payments, which acts as our merchant of record and reseller. Dodo handles the order, takes the payment, charges the sales tax, VAT or GST that applies to you, and issues your invoice, under its own buyer terms, which you accept at checkout. We never see or store your card details.

What Semlith Cloud is

Semlith Cloud indexes the repositories and documents you connect (GitHub, GitLab, Confluence and Jira, Google Drive, OneDrive and SharePoint, and files you upload) and answers questions about them for your AI tools over MCP, with an impact check on GitHub pull requests (on every paid plan, concluding neutral or failure as you set it) and a hosted portal. What each plan includes, what it holds and what it costs, and which plans come with a trial, is set out on the pricing page, which forms part of these terms. How we handle personal data is set out in the privacy policy.

Enterprise runs Semlith in your own infrastructure under a signed contract. Where that contract differs from these terms, the contract prevails.

The open-source binary

The semlith binary is free, open-source software licensed separately under the Apache License 2.0. That licence, not these terms, governs its use. Nothing here limits what the licence gives you.

Accounts

• You sign in with GitHub or GitLab, or with your organisation's single sign-on on Team. A trial needs a GitHub or GitLab account at least 30 days old, and each GitHub account has one trial per plan.
• Keep your sign-in and your tokens safe. You are responsible for what happens under your account and your organisation's tokens.
• You must be at least 18, or the age of majority where you live, to create an account.

Acceptable use

• Pro is for one person and is not shared.
• Org tokens are for machine identities (CI, routines, agents). They are not shared between people; each person on a team has their own seat.
• Connect, upload and index only content you have the right to, and only personal data you may lawfully have processed this way.
• Do not try to reach another organisation's data, break or overload the service, get around its limits, or use it for anything unlawful.

Connected services

When you connect a GitHub, GitLab, Atlassian, Google or Microsoft account, you authorise Semlith to read the parts you pick, read only, to index them for your organisation. The one exception is GitHub's impact check, which posts a check and one comment on a pull request. Your use of those services stays under their own terms, which you remain responsible for keeping. We do not control them: if a provider changes or withdraws access, the connector may stop working until it is restored. You can disconnect an account at any time, and withdraw its permission at the provider; the privacy policy says how.

Your content

Your code, documents and the rest of what you connect or upload stay yours. You give us a limited, non-exclusive licence to host, copy, index and process them only to run Semlith Cloud for you: to index them (on our own server or, for Pro and Team, on a confidential GPU server we rent, as the privacy policy describes), answer the queries of your organisation's members and tokens, run the impact check, show you your ledger, and keep backups. The licence ends when the content is deleted. We do not sell your content or use it to train any model.

Subscriptions and renewal

A paid plan is billed monthly or yearly in advance and renews automatically at the end of each period until it is cancelled. The price you buy at is locked for twelve months. We announce any later price change by mail at least 30 days before it applies to your renewal. Team is billed per seat, with a minimum of five seats.

Every paid plan starts with a 14-day trial: Pro and Team with no card, Enterprise with a trial licence issued after a call. At the end of the trial you choose a paid plan; if you do not, tokens stop answering and the workspace (stores, ledger, members) is kept for 30 days, then deleted. The free binary keeps working.

If a payment fails, the service continues for 14 days while it is retried; after that the plan lapses.

Cancellation

You can cancel anytime, from the billing page in Semlith Cloud or by mailing billing@semlith.com. Cancelling stops the next renewal; you keep your plan until the end of the period you have paid for. After that tokens stop answering and indexing stops, and the workspace (stores, ledger, members) is kept for 30 days and then deleted. The free binary keeps working.

Refunds

Payments are not refunded, including for part of a period. Duplicate or mistaken charges are corrected, and any refund right the law of your country gives you still applies. The full refund policy forms part of these terms.

Changes to the service, and suspension

We improve Semlith Cloud continually and may change or remove features. If a change takes away something a paid plan includes, we tell you by mail before it happens. We may suspend or end an account that breaks these terms, does not pay, or puts the service or other customers at risk; where we can, we warn you first and give you time to download your store.

Leaving, and your data when you do

You can leave at any time: cancel your plan, or delete your organisation from its settings. A hosted store downloads as a directory and opens in the free binary, offline, so you can export it first. When a plan ends, the workspace (stores, ledger, members) is kept for 30 days and then deleted. Deleting the organisation removes every store, ledger row and token within the hour, and the backups as they rotate out within 7 days. The privacy policy lists every deletion and its timing.

No warranty

Semlith Cloud is provided as is. We work to keep it available and correct, but we do not promise it will be uninterrupted or free of errors, unless a signed Enterprise contract says otherwise.

Liability

To the extent the law allows, our total liability for any claim about Semlith Cloud is limited to the fees you paid for it in the twelve months before the claim, and we are not liable for indirect or consequential loss, such as lost profits or lost data. Nothing in these terms limits liability that cannot be limited by law.

Governing law

These terms are governed by the laws of India, and the courts of India have jurisdiction over any dispute about them. This does not take away any protection the consumer law of your own country gives you.

Changes to these terms

We publish any change on this page with a new date. If a change matters to you, for example to price, cancellation or refunds, we mail it to your account's address at least 30 days before it takes effect. Using Semlith Cloud after that date means you accept the new terms; if you do not, cancel before then.

Contact

Questions about these terms: support@semlith.com. Billing: billing@semlith.com. Every address is on the contact page.